Patient Access Survey 2018

We at East and North Herts Clinical Commissioning Group and NHS England are
seeking your views about extending the opening hours of GP practices
in Stevenage.

GP practices in Stevenage are currently open between 8am and 6.30pm Monday to
Friday, with some practices open for longer hours on one or two weekdays and
some Saturday mornings. These are called “extended hours appointments”.

The new proposal is to offer extended hours appointments every weekday evening
and at weekends/early mornings depending on local demand by July 2018. These
appointments will be offered from a central surgery hub, which is different to the
surgery that you are registered with. The service will be run by Stevenage Health Ltd
which is a collaboration of all Stevenage GPs.

Everyone registered with a GP practice in the district is asked to give their opinion on
these proposals.

Giving your views

To ensure best use of NHS resources patients are asked to complete the survey
online at:

Alternatively patients who do not have access or are unable to complete the online
survey, a paper version of the questionnaire is attached.

To ensure your views are considered please complete the survey and return it to the
following address:

Public Engagement Team, East and North Hertfordshire CCG,
Charter House, Parkway, Welwyn Garden City, AL8 6JL

You can request further copies of the survey for additional members of your
household by emailing: or calling: 01707 685 397

The survey will close at 5pm on Friday 30th March 2018 and your responses
will be kept confidential and anonymous.

Following the close of the survey, we will look at all of the responses and use your
feedback to see how we can ensure services continue to meet your needs.

List of GP Practices in Stevenage:

  • Bedwell Medical Centre and Roebuck Surgery
  • Chells Surgery
  • King George Surgery
  • Manor House Surgery
  • Shephall Health Centre
  • Stanmore Medical Group
  • Symonds Green Health Centre

Contact Details

NHS England
East and North Hertfordshire Clinical Commissioning Group
Charter House
Welwyn Garden City
Tel: 01707 685 140